File Bugs

Banshee uses an issue tracker called Bugzilla for bug reports.

Before filing a bug, please try to check if it's already been filed. Here is a list of recent bugs with duplicates.

The GNOME project has a page describing how to write good bug reports.

When you're ready, file your bug report.

If your bug involves unexpected behavior, a crash, or an error of any kind, it's a good idea to attach the Banshee log to the bug you file. To get this log file, please follow the instructions for your operating system.

On Linux and Mac OS X, open a terminal and run this command:

kill -s QUIT $(pidof banshee); cp ~/.config/banshee-1/log ~/Desktop/banshee.log

and attach the banshee.log file that is now on your Desktop. The kill -s QUIT part of that command doesn't actually close Banshee; it tells Banshee to output more information useful for debugging.

On Windows, open a command prompt and run this command:

copy "%APPDATA%\banshee-1\banshee.log" "%USERPROFILE%\Desktop\banshee_log.txt"

and attach the banshee_log.txt file that is now on your Desktop.

If you enjoy helping make Banshee better by submitting bugs, you can get more involved by helping others with their bug reports.

Copyright 2014 Banshee contributors. Banshee is a registered trademark of Novell.